Version : 3.4.5

Votes : 204


Hesk is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website. Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.

  • Space Required : 10.78 MB
  • Release Date : 09-03-2024
  • Get Support : Visit Support Site
  • Reviews : 18
    • unlimited personalized accounts for staff
    • unlimited categories
    • canned responses
    • file attachments
    • fully-featured knowledgebase (articles, categories, search,...)
    • custom fields in the "Submit a ticket" form
    • anti-SPAM checks when submitting a ticket
    • powerful ticket search functions
    • e-mail notifications of new tickets and replies
    • rating of staff replies and knowledgebase articles
    • autoclose tickets after X days
    • easy-to-use web interface
    • easy to translate to any language
    • and many more!
Ratings Total User Guest
184 0 184
9 0 9
2 0 2
1 0 1
8 0 8
Average Ratings 4.76 0.00 4.76

After having tried to install other helpdesk systems (and failed), installation of Hesk is just a breeze. The manual is pretty clear and with some basic IT knowledge, anyone can do this. The system has all the features we need. Installing the languagepack for Dutch was also simple. Any translation errors are easy to fix. As soon as I find the time, I will definitely help to improve this translation, even if it is already pretty good. So, kudo's to you guys.

⚊ a Guest - John(September 18, 2022, 1:52 pm)

I have switched to HESK from a previous helpdesk solution that I was unhappy with, and I'm so glad I made the change. HESK is really excellent - easy to install and set up, easy to use, with a great user interface and functionality. The cost is extremely reasonable, both for the self-hosted solution (with the option to use it for free!) and their cloud solution.

⚊ a Guest - Ben(August 25, 2022, 10:53 am)

Great open source software. Easy to get to work. I struggled with a different software for a day trying to get e-mails to turn to tickets before giving up. After that I installed Hesk and everything was working within minutes! Does the job and helps my business stay organized. Great stuff. Recommend.

⚊ a Guest - someone(May 1, 2022, 12:59 am)

I have been running Hesk versions for years on my websites on and off. It is amazing how they're continuously adapting and improving this software since they created it. Now running with a handful modifications allow us to have a kwowledge base of music/songs with custom fields on admin size to post translations and link to videos. Check it out!

⚊ a Guest - comprido(July 4, 2021, 3:36 am)

This is a simple helpdesk. Just what i need to manage my cases.

⚊ a Guest - IT(September 23, 2020, 4:44 am)

10/10 easy to install easy to configure took me just a few minutes to understand and get used to everything

⚊ a Guest - otogus(August 30, 2020, 9:17 pm)

I've installed Hesk on my domain based on Siteground's servers in the US. Access from my NZ PC, running Win 10, 64-bit, and Firefox 65.0.2 is 100% reliable. I had Hesk installed and operational within 2-3 minutes. Customisations were complete within 20 mins. First help desk enquiry was recorded within 25. I've never seen/used such a comprehensive, customisable, intuitive, and (so far) reliable piece of software. It ticks all the boxes. Congrats to the developers. Superb.

⚊ a Guest - Howard(March 8, 2019, 11:28 pm)

Excellent, easy to install, use, configure, maintain, and adapt to your needs

⚊ a Guest - Gustavo(February 11, 2018, 5:54 pm)

Testei alguns até conhecidos e o HESK foi sem dúvida a melhor opção. Solução de HelpDesk/Ticket simples e eficiente. Existe uma tradução para PT-BR e aproveito para agradecer a pessoal que realizou a tarefa.

⚊ a Guest - Busines1(November 28, 2017, 11:17 pm)

Perfect...very simple & easy to install...simple concept but powerful tool....thank you very much

⚊ a Guest - ltm_19651728(February 18, 2017, 7:20 am)

Perfect Easy Install, easy setup, ready to work in a few time. Great application

⚊ a Guest - Pr2ot(June 12, 2015, 5:22 am)

excelent software

⚊ a Guest - siscosa(June 9, 2015, 9:08 pm)


⚊ a Guest - nanny_16015254(April 1, 2015, 11:04 pm)

If you want a great Help Desk, download this, I promise it had everything you need! 5 out of 5.

⚊ a Guest - Rhyse(October 6, 2014, 7:59 pm)

I looked at quite a number of different Customer Support scripts and they all had problems - some just plain didn't work, others were a pain to try to setup. Hesk is easy to setup, easy to work with and best of all it works! Try this one before you try any others, you may save yourself a great deal of wasted time :)

⚊ a Guest - rjb(December 7, 2013, 10:46 am)

Really a cool application. Easy to use and cool features. Worth to have. High Recommendation.

⚊ a Guest - BizOnRack(July 23, 2013, 12:10 pm)

Hesk es genial, brinda la posibilidad de administrar correctamente tickets, cero costo de implementacion, autoadministrable y con paquetes de idiomas para instalar!! Muy bueno

⚊ a Guest - Ignacio(July 19, 2013, 5:17 pm)

Excellent, simple utility that works as stated. Easy to set up and use. Highly recommended.

⚊ a Guest - studybuddies.me(September 23, 2012, 8:06 pm)
  • screenshot-HESK
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