Main features

• Real-time chat (without page refresh)
• Unlimited operators, chats, and users
• Unlimited departments (groups of operators)
• Priority queue of visitors
• Localized to 10+ languages, unicode support
• Runs on your server and domain
• Easy-to-modify source code

• Shows online/offline status
• Ready for email signatures
• Using different buttons on the same domain
• Leave a message when you are away
• Department buttons

• Optional pre-chat survey
• Chat window themes (three themes are included)
• Operator and visitor “Typing Indicator”
• Operator’s photo in visitors chat
• Chat transcript emails
• Sound and visual alerts on new message
• Enable/disable notification sound
• Customize chat with your Logo, Name etc.
• Quickly convert text to hyperlinks in chat
• Not blocked by pop-up blockers
• Compatible with mod_security
• Protection against automated spam (captcha)
• Auto-reconnect if the internet connection went down

• Web-based Operator Console
• Operator is away mode
• Canned messages for speed and consistency
• Track where your visitors clicked from to get to your website (refer URL)
• Chat conversation history with search
• Linking to previous visits, instant access to previous chats
• Information about visitor: first message, address, browser, geo-location
• Notification messages when visitors changes page
• Reassign/Transfer chat ownership
• Mark/Highlight nuisance visitors
• Administrator can view active chats
• Administrator can take over the chat
• Daily statistical reports
• Operator password retrieval

• Assign operator to multiple groups
• Group canned messages
• Ability to select group in pre-chat survey
• Group button with online/offline status

• Adding and managing canned responses
• Performance options to control server load
• Themes preview mode for easy interface customization
• Enable/disable features like Groups, Malicious Visitors, Survey etc.
• Updates page with the latest messenger news
• Localization wizard