Overview

• This guide will explain how to resolve the issue of “INFO.XML NOT FOUND”
• This error usually occurs when the scripts packages are missing.
• If you have a firewall, then please allow access to download all packages from *.softaculous.com

Note : Please allow access to the following domains to your firewall as these are the mirrors used to download the script packages.

142.132.212.2 #api.softaculous.com
192.198.80.6 #s0.softaculous.com
158.69.6.246 #s1.softaculous.com
138.201.40.168 #s2.softaculous.com
213.239.208.58 #s3.softaculous.com
138.201.24.83 #s4.softaculous.com
148.251.137.79 #s5.softaculous.com
167.114.200.240 #s7.softaculous.com

There are two ways to resolve this issue.

1) Using Softaculous Admin Panel.
2) Using CRON Command. 

1) Using Softaculous Admin Panel

• Go to Softaculous Admin Panel.
• Click on Software Tab.
• Select All the scripts to enable all the scripts.
• Click on Update Settings button.

This will download all the selected scripts and your issue of INFO.XML NOT FOUND will be resolved. 

2) Using CRON

Please run the following CRON command according to your panel to resolve the issue.For cPanel SSH to your server as root and enter following commands :

/usr/local/cpanel/3rdparty/bin/php /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/cron.php

For Direct Admin SSH to your server as root and enter following commands :

/usr/local/bin/php -d open_basedir="" -d safe_mode=0 -d disable_functions="" /usr/local/directadmin/plugins/softaculous/cron.php 

For Plesk SSH to your server as root and enter following commands :

/usr/local/softaculous/bin/php /usr/local/softaculous/cron.php

For ISPManager SSH to your server as root and enter following commands :

php /usr/local/softaculous/cron.php

For InterWorx SSH to your server as root and enter following commands :

/home/interworx/bin/php /usr/local/softaculous/cron.php

For H-Sphere SSH to your server as root and enter following commands :

/hsphere/shared/php5/bin/php-cli -d open_basedir="" -d safe_mode=0 -d disable_functions="" /usr/local/softaculous/cron.php